Can I keep control of sensitive replies?

Refunds, unclear cases, and sensitive requests are handed over to an account manager instead of being guessed by PlugDialog.

What does PlugDialog use to answer?

AI replies use saved Business Info, approved replies, and configured readiness. Missing setup keeps the conversation visible instead of pretending coverage is ready.

What about bookings, products, and CRM?

Availability can be added in PlugDialog, Shopify data is needed for store answers, and CRM requirements should be discussed for the right path.

Where do trial and billing fit?

The trial is shown in Plan & Billing, pricing is based on Active Dialogue, and Stripe handles checkout.

AI replies you control

Reply faster without giving up control.

More bookings, sales and leads from the DMs you already get.

Try it on my DMs Try live Instagram Prefer self-serve?Start setup yourself

Free DM report

See what your DMs are missing.

Sample reportGood base, fix follow-upsBookings are being lost after the first reply.62out of 100

Estimated loss≈ 9 leadsAbout 5 from slow replies and 4 from messages with no response.

Replies over 5 min27 timesAfter the first reply, clients waited more than 5 minutes for the next answer.

Missing follow-ups14 timesClients showed interest, but no one checked again or asked the next buying question.

First reply38sThis part is working well.

Try it on your own DMs

Runs on PlugDialog. No message to send and nothing to install.

Connect Instagram with the official Meta login
PlugDialog reviews your recent business conversations
Your private report opens in a few minutes

Try it on my DMs

Your Instagram password is never shared. No replies are sent until you activate PlugDialog.

Security and control

Owner-controlled connection.

Meta-approved through the official Instagram/Facebook authorization flow. No passwords, owner-only access, no third-party transfer.

Meta connects. PlugDialog stores. People stay close.

Meta-approved

Official Instagram/Facebook flow. No Instagram passwords or credentials requested.

Data stays private

One-button pause

24/7 manager

Data stays privateMessages stay inside PlugDialog storage.

Setup-call helpA personal manager helps with setup and questions.

How replies are decided

Every reply traces back to a source.

Incoming DMs stay connected to the source the AI checks before a response is prepared.

AI decision steps

Can I book after work this week?

1Booking intent detected

2Calendar availability checked

3Available times prepared

Yes, Tue 18:00 and Thu 19:30 are open.

CalendarActive source for this message.

Business InfoUsed for pricing and FAQs.

ShopifyUsed for product and stock questions.

Manual reviewUsed when a request needs review.

AI coverage modes

See where every DM goes.

Each inbound message waits, routes, or sends only inside the mode you selected.

Setup and terms

Know what happens after you click.

The setup path starts with registration, connects a platform, opens the dashboard, and lets you add Business Info when you are ready.

Step 2 selected

Platform connection

Terms visible

Sign InCreate Account

alex@studio.com

Password

••••••••••

Confirm Password

••••••••••

Continue with Google

By clicking 'Next', I understand and agree to PlugDialog's Privacy Policy and Terms of Service for creating a PlugDialog Account and I authorize PlugDialog to contact me for account management purposes via the contact information I provide.

Connect a channel

Connect Instagram, WhatsApp Business, or Telegram before entering the dashboard.

InstagramNot connected

Connect Instagram

WhatsAppNot connected

Connect WhatsApp

TelegramNot connected

Connect Telegram

Continue

Active

AI replies immediately

Does not wait for you to reply.

Create replyPause

Automation mode

Approved replies onlySAFEST

AI modes⌃

AI steps in after 15 min

AI replies immediatelyFASTESTDoes not wait for you to reply.

What the AI can handle nowFinish setup to expand coverage.

✓Support questions

Business facts and FAQs are ready.

Ready

-Store & Products

Connect Shopify to answer product, stock, and order questions.

Needs Shopify

✓Bookings

Team availability is ready for booking questions.

Ready

Safety controls

AI uses only saved business info.

Unmatched or unclear messages stay in Chats.

No discounts or refunds without approval.

Business Info

Add answers and reference info (products, services, payment links, policies). PlugDialog uses this for fast, accurate replies.

Business Info essentials are missingGive the AI your core business details so it can answer customers.

1 / 4 steps done

Open checklist

New

Trial class details

Bookings

Trial class includes a short consultation, intro session, and calendar-confirmed follow-up.

Save

Entries

Business hoursCategory: Hours

Refund policyCategory: Policies

ServicesCategory: Services

BillingActive Dialogue, not message volume.

Trial2-week trial in Plan & Billing.

PaymentStripe handles checkout.

Plans and setup

Choose the plan.

In every planBooking and lead captureUnlimited Business InfoGoogle Calendar syncSupport

Free trial$0/2 weeksNo credit card requiredStart Free Trial

Special$79/mo$0.40 per conversation200 Active DialoguesSelect

SuperMost balanced$129/mo$0.26 per conversation500 Active DialoguesSelect

Ultra$179/mo$0.22 per conversation800 Active DialoguesSelect

Pricing is based on Active Dialogues: one customer counted once per billing month.

PlugDialog setup for me. — $499 one-timePlugDialog takes setup responsibility · Service guarantee included · First-line priority support

Meta-approvedData stays privatePlan prices are monthly in USD.

Final check before setup

No surprises after you click start.

PlugDialog shows what happens next, what the AI can answer, and which requests still need a person.

Common questionsAnswered before setup

Ready to review

You start at /connect, create an account, connect a supported channel, and then land in the dashboard before optional Business Info setup.

RegisterConnect channelOpen dashboard